We make property management effortless again.
FLOMENCO's vertical AI platform automates the entire consumer journey in rental housing—leasing, maintenance, renewals, collections, and communications—across every channel your renters use.
Trusted by 75% of the largest apartment operators in the United States
One intelligent platform.
Every renter touchpoint.
FLOMENCO is the operating system for modern property management. Our vertical AI understands the nuances of rental housing—from first inquiry to lease renewal—delivering human-quality interactions at machine scale across every communication channel.
Real-Time Intelligence
Our AI processes and responds to renter inquiries in under 2 seconds, 24 hours a day, 7 days a week. Whether it's a maintenance emergency at 3 AM or a lease question during Sunday brunch, FLOMENCO delivers instant, accurate responses that feel genuinely human. The system learns from millions of interactions to continuously improve its understanding of renter needs, property-specific details, and optimal response strategies.
- Sub-second response times across all channels
- Context-aware conversation threading
- Intelligent escalation to human agents
Omnichannel Presence
Meet renters where they are. FLOMENCO seamlessly operates across email, SMS, voice calls, web chat, and mobile apps—maintaining conversation context as renters switch between channels. A prospect can start a conversation via web chat, continue over text, and finalize their application through email without missing a beat.
- Unified inbox for all communication channels
- Cross-channel conversation history
- Channel-optimized response formatting
Workflow Automation
Beyond simple chatbots, FLOMENCO orchestrates complete workflows. From scheduling tours and collecting applications to processing maintenance requests and managing renewals, our AI handles end-to-end processes that traditionally required multiple staff members and numerous manual handoffs.
- Configurable workflow templates
- Automated task creation and assignment
- SLA monitoring and alerts
Predictive Analytics
Make data-driven decisions with AI-powered insights. FLOMENCO analyzes communication patterns, response effectiveness, and conversion metrics to identify opportunities for improvement. Predict which residents are at risk of non-renewal, optimize pricing strategies, and forecast maintenance needs before they become emergencies.
- Churn prediction and prevention
- Real-time performance dashboards
- Custom reporting and exports
Automating the complete renter journey.
From the moment a prospect discovers your property to years into their residency, FLOMENCO provides intelligent automation for every stage of the rental lifecycle.
Intelligent Leasing Automation
Transform your leasing operation with AI that works around the clock. FLOMENCO's leasing automation handles every aspect of the prospect journey—from initial inquiry through signed lease—with the sophistication of your best leasing agent and the availability of a 24/7 operation.
Our AI understands property-specific details, availability, pricing, and policies. It can answer complex questions about floor plans, amenities, pet policies, parking options, and neighborhood features. When prospects are ready, it seamlessly schedules tours, sends follow-ups, and guides them through the application process.
Instant Lead Response
Respond to every inquiry within seconds, 24/7. No more lost leads due to delayed responses or after-hours inquiries. Our AI engages prospects immediately with personalized, relevant information about available units.
Smart Tour Scheduling
Automated calendar management that coordinates with your team's availability. Self-service scheduling with automatic confirmations, reminders, and rescheduling capabilities. Integration with popular calendar systems ensures no double-bookings.
Qualification & Screening
Pre-qualify prospects with intelligent questioning. Gather income information, move-in timeline, pet details, and other criteria before investing staff time. Route qualified leads to the appropriate team members automatically.
Application Processing
Guide applicants through the entire application process with step-by-step assistance. Handle document collection, answer questions about requirements, and provide status updates. Reduce application abandonment with proactive follow-ups.
AI-Powered Maintenance Management
Revolutionize how maintenance requests are received, categorized, and resolved. FLOMENCO's maintenance AI handles the complete workflow—from initial resident report through work order completion—reducing response times and improving resident satisfaction.
Our intelligent system understands the difference between a cosmetic issue and an emergency. It asks the right follow-up questions to gather complete information, automatically categorizes and prioritizes requests, and dispatches them to the appropriate technicians or vendors.
Intelligent Triage
AI-powered categorization that distinguishes between emergencies, urgent issues, and routine maintenance. Automatically escalates critical issues like water leaks, heating failures, or security concerns to on-call staff immediately.
Photo & Video Collection
Prompt residents to attach photos or videos of issues, enabling technicians to arrive prepared with the right parts and tools. Visual documentation improves first-visit resolution rates and reduces costly return trips.
Smart Scheduling
Coordinate with residents to find convenient appointment times. Automated reminders reduce no-shows, and easy rescheduling options through text or chat eliminate phone tag. Technicians receive optimized route planning.
Proactive Updates
Keep residents informed throughout the resolution process. Automatic status updates, technician ETA notifications, and post-completion follow-ups ensure residents always know what's happening with their request.
Proactive Renewal Management
Stop losing residents to poor communication. FLOMENCO's renewal automation begins the conversation at the optimal time, presents personalized offers, and guides residents through the renewal decision—dramatically improving retention rates and reducing vacancy costs.
Our AI analyzes resident history, payment patterns, maintenance interactions, and market conditions to craft the perfect renewal approach for each individual. High-value residents receive early outreach with competitive offers, while at-risk residents get personalized attention to address concerns.
Predictive Timing
AI determines the ideal moment to initiate renewal conversations based on lease end date, resident engagement history, and seasonal patterns. Early engagement with satisfied residents secures commitments before they consider alternatives.
Personalized Offers
Generate custom renewal offers based on resident value, market rates, and property goals. Present multiple term options, incentives, and upgrade opportunities tailored to each resident's preferences and history.
Objection Handling
When residents express concerns about pricing or consider leaving, AI engages in thoughtful dialogue to understand their needs. It can offer alternatives, address maintenance issues, or escalate to management when appropriate.
Digital Signing
Streamlined renewal execution with integrated e-signature capabilities. Residents can review and sign renewal documents directly from their phone or computer, eliminating the need for in-office visits or paper forms.
Compassionate Collections Automation
Collect more rent while maintaining positive resident relationships. FLOMENCO's collections AI combines persistent follow-up with empathetic communication, offering payment plans and solutions that help residents stay current while protecting your revenue.
Our system understands that late payments often have underlying causes. It identifies residents who need flexibility versus those who need reminders, automatically offering appropriate solutions while maintaining compliance with fair debt collection practices.
Early Intervention
Proactive reminders before rent is due, with gentle follow-ups for residents who typically pay late. Address potential issues before they become delinquencies with strategically timed communications across preferred channels.
Flexible Payment Plans
AI can negotiate and set up payment arrangements within pre-approved parameters. Automatically generate payment schedules, send reminders for upcoming installments, and track compliance without staff intervention.
Compliance Management
Built-in compliance with FDCPA, state regulations, and local ordinances. Automated documentation of all communications, proper timing of contacts, and appropriate escalation procedures protect your organization.
Resource Connection
For residents facing financial hardship, AI can provide information about rental assistance programs, emergency funds, and community resources. Help residents find solutions while maintaining their tenancy.
Unified Resident Communications
Centralize all resident communication in one intelligent platform. FLOMENCO handles routine inquiries, broadcasts important announcements, and maintains ongoing relationships—all while giving your team complete visibility and control.
From package notifications and community events to policy reminders and emergency alerts, our AI ensures every message reaches residents through their preferred channel at the optimal time. Smart categorization and sentiment analysis help you understand resident needs at scale.
FAQ Automation
Instantly answer common questions about policies, amenities, building hours, parking rules, and more. AI learns from your property-specific information to provide accurate, consistent responses every time, freeing staff for complex issues.
Mass Notifications
Send targeted announcements to specific buildings, floors, or resident segments. Schedule communications for optimal delivery times and track open rates and engagement. Perfect for maintenance notices, events, and emergency communications.
Sentiment Analysis
Automatically detect resident satisfaction levels and flag concerns before they escalate. Identify trends across your portfolio, spot emerging issues, and measure the impact of operational changes on resident sentiment.
Multilingual Support
Communicate with residents in their preferred language. AI handles translation seamlessly, ensuring every resident receives information they can understand. Support for 40+ languages with natural, culturally appropriate communication.
Deploy in weeks, not months.
FLOMENCO integrates seamlessly with your existing property management software and workflows. Our dedicated implementation team ensures you're up and running quickly with minimal disruption to your operations.
Discovery & Planning
We begin with a comprehensive analysis of your current operations, communication volumes, and specific challenges. Our team maps your workflows, identifies automation opportunities, and creates a customized implementation plan tailored to your portfolio's unique needs.
- Portfolio assessment and workflow mapping
- Integration requirements analysis
- Custom configuration planning
- Success metrics definition
Integration & Configuration
Our engineers connect FLOMENCO to your property management system, accounting software, and communication channels. We configure the AI with your specific property information, policies, pricing, and brand voice to ensure responses are accurate and on-brand.
- PMS integration and data sync
- Communication channel setup
- AI training with property-specific data
- Workflow automation configuration
Training & Testing
Your team receives comprehensive training on the FLOMENCO platform. We conduct thorough testing with real-world scenarios, fine-tune responses based on your feedback, and ensure everyone is confident with the system before going live.
- Staff training and certification
- Scenario-based testing
- Response optimization
- Escalation workflow validation
Launch & Optimization
We execute a phased rollout starting with select properties before expanding across your portfolio. Our customer success team monitors performance, provides ongoing optimization recommendations, and ensures you achieve your target ROI.
- Phased property rollout
- Real-time performance monitoring
- Continuous AI improvement
- Dedicated customer success support
Works with the tools you already use.
FLOMENCO integrates with leading property management systems, accounting platforms, and communication tools. Our open API architecture ensures seamless data flow across your entire tech stack.
Property Management Systems
Deep, bidirectional integrations with the industry's leading property management platforms. Real-time sync of unit availability, resident data, lease information, and work orders ensures FLOMENCO always has accurate information.
Communication Channels
Meet renters where they are with native integrations across every communication channel. Unified conversation history ensures context is never lost, regardless of how residents choose to reach you.
Business Systems
Connect FLOMENCO with your broader business ecosystem. From CRM and marketing automation to accounting and analytics, ensure data flows seamlessly across your organization.
Custom Integration? We've Got You Covered.
Our robust REST API and webhook system enable custom integrations with virtually any system. Comprehensive documentation, sandbox environments, and dedicated integration support make building custom connections straightforward.
// Send an automated message to a resident
const response = await flomenco.messages.send({
resident_id: "res_abc123",
channel: "sms",
template: "maintenance_scheduled",
variables: {
technician_name: "Mike",
appointment_time: "2:00 PM",
work_order: "WO-4521"
}
});
// Response includes delivery status
console.log(response.status); // "delivered"Work with us.
Join 600+ property owners who have transformed their operations with FLOMENCO. Let's discuss how AI-powered automation can help you deliver exceptional resident experiences while dramatically reducing operational costs.
Get in Touch
Ready to see how FLOMENCO can transform your property management operations? Fill out the form and one of our specialists will reach out within 24 hours to schedule a personalized demo.
North Hollywood, CA 91606